cookees
10-28-2013, 01:49 PM
Got this reply to an email I sent CFMOTO China:
I am James from CFMOTO. I received your message on our website. It seems that you are very disappoint our US branch. Very sorry for this situation. Please let me know what models you bought from CFMOTO.
Best Regard!
James
logo Capture
ZHEJIANG CFMOTO POWER CO., LTD
No.116, Wuzhou Road, Yuhang Economic Development Zone,
Hangzhou City, 311100, Zhejiang Province, P.R. China
www.cfmoto.com
Tel: (86) 571-8926 5791
Cell: (86) 15868191671
Fax: (86) 571-8926 5788
Skype: james-hu-skype
Email: export06@cfmoto.com.cn
MY REPLY
From the beginnings of your association with Lev Mirman and Baron Motors, through the formation of CFMOTO US. We were proud to represent CFMOTO here in the Western portion of Pennsylvania. We encouraged other scooter dealers to represent CFMOTO as well.
We purchased and sold many CFMOTO scooters and V5's over a six year period. And although we may not have been your biggest dealer, we represented you as our #1 Scooter line.
So, you can imagine our surprise when our sales representative was summarily fired. We then went over a year without hearing anything from anyone at CFMOTO until one day one of our customers called and told us we were no longer listed as a dealer on the CFMOTO US website. After numerous un-returned phone calls, I was finally able to reach someone who told me that we no longer fit the profile of the kind of dealer that the "New" CFMOTO wanted. We are an urban dealership and don't carry any atv/utv's over 150cc's.
When I asked if we would still be able to purchase parts to service our 100 or so customers that had purchased CFMOTO scooters from us over the past couple of years, I was told, " We only sell parts to our dealers". I was told to refer all my service work to the nearest remaining CFMOTO dealer over 70 miles away. When I had a customer call that dealership to schedule some work, they were informed by that dealer that they only worked on CFMOTO ATV's and side-by-sides. Because of the fact that you cancelled some 30 dealer contracts with no advance warning, the nearest scooter dealer is now some 4 hours away in Buffalo, NY.
I have been able to find an existing CFMOTO dealer over 500 miles which will sell me CFMOTO parts at 15% off RETAIL.
We have since replaced our CFMOTO line up with quality products from SYM and are extremely happy. Their dealer service is top rate.
I am amazed at CFMOTO. After spending millions of dollars to establish a presence here in the US., and achieving recognition as one of the best scooters coming out of mainland China, you threw that all away. Your president, Mr Lai, looked us all in the eye at a dealer meeting in Indianapolis and told us you would never forget the dealers who helped you achieve your success to that date.
To betray the many small, hardworking dealers that helped you establish a foothold in the US market, and switch loyalties and try to imitate the marketing plan used by KYMCO in aligning with the Japanese OEM's, is inexcusable.
I am James from CFMOTO. I received your message on our website. It seems that you are very disappoint our US branch. Very sorry for this situation. Please let me know what models you bought from CFMOTO.
Best Regard!
James
logo Capture
ZHEJIANG CFMOTO POWER CO., LTD
No.116, Wuzhou Road, Yuhang Economic Development Zone,
Hangzhou City, 311100, Zhejiang Province, P.R. China
www.cfmoto.com
Tel: (86) 571-8926 5791
Cell: (86) 15868191671
Fax: (86) 571-8926 5788
Skype: james-hu-skype
Email: export06@cfmoto.com.cn
MY REPLY
From the beginnings of your association with Lev Mirman and Baron Motors, through the formation of CFMOTO US. We were proud to represent CFMOTO here in the Western portion of Pennsylvania. We encouraged other scooter dealers to represent CFMOTO as well.
We purchased and sold many CFMOTO scooters and V5's over a six year period. And although we may not have been your biggest dealer, we represented you as our #1 Scooter line.
So, you can imagine our surprise when our sales representative was summarily fired. We then went over a year without hearing anything from anyone at CFMOTO until one day one of our customers called and told us we were no longer listed as a dealer on the CFMOTO US website. After numerous un-returned phone calls, I was finally able to reach someone who told me that we no longer fit the profile of the kind of dealer that the "New" CFMOTO wanted. We are an urban dealership and don't carry any atv/utv's over 150cc's.
When I asked if we would still be able to purchase parts to service our 100 or so customers that had purchased CFMOTO scooters from us over the past couple of years, I was told, " We only sell parts to our dealers". I was told to refer all my service work to the nearest remaining CFMOTO dealer over 70 miles away. When I had a customer call that dealership to schedule some work, they were informed by that dealer that they only worked on CFMOTO ATV's and side-by-sides. Because of the fact that you cancelled some 30 dealer contracts with no advance warning, the nearest scooter dealer is now some 4 hours away in Buffalo, NY.
I have been able to find an existing CFMOTO dealer over 500 miles which will sell me CFMOTO parts at 15% off RETAIL.
We have since replaced our CFMOTO line up with quality products from SYM and are extremely happy. Their dealer service is top rate.
I am amazed at CFMOTO. After spending millions of dollars to establish a presence here in the US., and achieving recognition as one of the best scooters coming out of mainland China, you threw that all away. Your president, Mr Lai, looked us all in the eye at a dealer meeting in Indianapolis and told us you would never forget the dealers who helped you achieve your success to that date.
To betray the many small, hardworking dealers that helped you establish a foothold in the US market, and switch loyalties and try to imitate the marketing plan used by KYMCO in aligning with the Japanese OEM's, is inexcusable.